Privacy Policy

Last updated: September 19, 2026

1. What this covers

This Privacy Policy explains what personal information Merry Express collects when you visit our website or buy from us, how we use it, and the choices you have. Our store is hosted on Shopify, which processes orders and payments on our behalf.

2. Information we collect

• Order information: your name, shipping and billing address, email address, and phone number — used to fulfill your order and send you updates.
• Payment information: handled entirely by Shopify's secure checkout and its payment providers. We never see or store your full card number.
• Device and usage data: when you browse the site, we and Shopify automatically collect information such as your IP address, browser type, and pages visited, to keep the site working and understand how it's used.
• Messages you send us: if you contact us with a question or a return request, we keep the correspondence so we can help you.

3. How we use your information

• To process, ship, and deliver your order
• To send order confirmations, shipping notices, and receipts
• To handle returns, refunds, and customer support
• To screen orders for fraud and risk
• To improve our website and product pages

4. Sharing

We share personal information only with the parties needed to run the store: Shopify (hosting, checkout, and payments), our shipping carriers (name and address to deliver your parcel), and, where required, authorities or to comply with law. We do not sell your personal information.

5. Cookies

Our site and Shopify's checkout use cookies and similar technologies to keep the cart working, remember preferences, and measure traffic. You can clear or block cookies in your browser settings; some parts of the checkout may not function without them.

6. How long we keep data

We keep order records for as long as needed for accounting, tax, and warranty purposes, and contact information for as long as needed to support you. You can ask us to delete your personal information at any time, subject to legal retention requirements.

7. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to withdraw consent to marketing at any time. Contact us and we'll respond within a reasonable time.

8. Security

All transactions are encrypted and processed on Shopify's PCI-compliant checkout. No method of transmission is perfectly secure, but we and Shopify take reasonable measures to protect your information.

9. Changes

If we change this policy, the updated version will be posted on this page with a new "last updated" date.